GENERAL INFORMATION

How do I contact Orlette.com?

Please contact us at (+355) 697278072 or (+355) 686088492 , Monday to Saturday from 8am to 9pm +1 UTC or simply e-mail us anytime at info@orlette.com

Are the watches on Orlette.com authentic?

Orlette.com buys and sells only New and Genuine Brand Name Products directly from manufacturers. We have been selling tens of thousands of quality products a year to satisfied customers who enjoy authentic items with deep discounts, and most watches are backed by our warranty. 

How can I tell if an item is in stock?

If you are able to view the item and add it to your shopping cart, the item is indeed in-stock. Out-of-stock items cannot be added to a shopping cart.

ACCOUNT INFORMATION

How can I create an account?

Your account is automatically created by placing an order with us. Once an order is placed, you can go online to the “My Account” tab and input your registered email and password information. After logging in, you can view your order status, update your personal account information and view current/past orders.

How do I obtain a copy of my invoice?

Please log into your account with your registered email and password by clicking on the “My Account” option located in the upper right hand corner of the homepage. Once logged in, please select the order and click on “Order Details” and then click Print at the bottom of the page.

How can I find my purchase history?

Please go to the “My Account” tab on the homepage, Input your registered email and password information. Once logged in, you will be able to view your order history.

ORDER INFORMATION

How can I find the status of my order?

You may log into your account my clicking on the “My Account” option of our homepage to view current and past orders including tracking information. You may also contact our Customer Service Department at (+355) 697278072 or (355)686088492 Monday through Saturday from 8am to 9pm +1 UTC to inquire about the shipping status of you order.

Is it too late to cancel my order?

Please contact our Customer Service Department immediately at (+355) 697278072 or (+355)686088492 Monday through Saturday from 8am to 9pm +1 UTC, so they may email our warehouse to process your request for cancellation. Due to the high volume of orders shipped daily, there is a chance we may not be able to cancel the order in ample time. In the event that the order does ship and cannot be cancelled in time, please refuse the package upon delivery. A refund will be processed once it has been returned and received by our facility.

How can I change the address on my order?

Please contact our Customer Service team immediately to request an address change by calling at (+355) 697278072 or (355)686088492 Monday through Saturday from 8am to 9pm +1 UTC. Please be advised that the change in the shipping address is not a guarantee considering the high volume of orders we process and ship on a daily. We will try our best to fulfill your request. On Pay Pal orders addresses cannot be changed.

Can I remove an item from my order?

Please contact our Customer Service Department immediately at (+355) 697278072 or (+355)686088492 Monday through Saturday from 8am to 9pm +1 UTC to have a representative assist you with removing an item from your order. Please be advised that the removal of an item from an order is not a guarantee considering the high volume of orders we process and ship on a daily. We will try our best to fulfill your request.

 

PAYMENT INFORMATION

What payment options are available?

We accept Cash-on-delivery and PayPal transfer.

Is the Orlette.com website secure?

Yes, we use state-of-the-art data encryption technology to protect our customer’s information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions

 

SHIPPING INFORMATION

Will my orders ship the same day

All orders may be subject to 1 -2 day order processing. Expedited shipping methods start from when order ships.

What can cause my order to be delayed?

If the billing information you provided does not match what your bank has on file (including address and telephone number) – if the order is International and needs further information (including address and telephone number).

What do I do if my package seems to be missing?

In the event that a package is received damaged or the merchandise is missing, please contact our Customer Service Department immediately toll free number (+355) 697278072 or (355) 68 6088492. Our customer service team will file a claim with the appropriate carrier. Please retain all packaging for inspection and possible return to our facility. Claims can take 10-15 business days for processing.

What do I do if my package is received damaged?

In the event that a package is received damaged or incorrect, please contact our Customer Service Department within 5 days of receipt.

Do you offer International Shipping?

Yes, Orlette.com offers international shipping to over 200 countries worldwide.

RETURNS

What is Orlette.com returns policy?

Orlette.com will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date.

How long is the exchange process?

Once the exchange has been inspected, the exchange process takes 2-3 business days to ship out of the facility. Please contact Customer Service (+355) 697278072 or (355)686088492 Monday through Saturday from 8am to 9pm +1 UTC for tracking information on your exchange.

Can I exchange my watch for a different style?

We can only do exchanges for the same item.

REPAIR / WATCH INFORMATION

What steps are taken to service a watch?

While performing a complete maintenance service of your watch, several critical steps are followed to ensure the highest quality repair possible. Once the estimate has been approved, required replacement parts will be pulled from stock or ordered. The movement is removed from the case and is completely disassembled. The movement will then go through a five step ultrasonic cleaning process. Afterwards, the movement is reassembled, precisely lubricated, timed and tested for factory specified accuracy. Next, the case is refinished according to factory standards. Once the case is restored, all of the seals, crown and pushers etc. are replaced with new genuine replacement parts to guaranty specified water resistant standards. The case is pressure tested at this time. Once the movement is installed, your watch will begin the quality-control process which checks for timing accuracy, power reserve and visual aesthetics.

There is condensation on the inner surface of the crystal. What should I do?

Watch with condensation under the crystal needs to be examined by a watchmaker without delay, even if the condensation disappears after a short time. This is one of the worst things that can happen to a watch. It means that minute particles of water have penetrated the case but the seals are still tight enough to prevent the water from evaporating. The constant damp atmosphere inside the case is very corrosive and, at worst, can destroy the movement.

Did I overwind my watch?

There’s a great deal of misinformation out there with respect to so-called over-winding. Technically speaking, it is possible to over wind a watch, but not through ordinary means. If you continue to force the crown to turn after it stops on its own, then you could break vital internal components. Nevertheless, you would have to do this deliberately as opposed to inadvertently. Lots of people mistakenly believe that they “over wound” their watches because the watch stopped ticking after they turned the crown. Obviously, this indicates a problem, but the malfunctioning stems from something unrelated to the winding. Older watches may cease ticking after a winding because they haven’t been serviced recently. In either case, we’ll be happy to rectify the situation!

What's the difference between quartz and mechanical/automatic movements?

The intricate movements on the inside of a watch are the elements that comprise the main timekeeping mechanism. Most wristwatches feature either quartz or mechanical automatic movement inside. A mechanical watch is driven by a mainspring mechanism inside, which has to be wound periodically and features a series of gear mechanisms. Automatic mechanical watches primarily rely on the movement of the wrist. You do not have to shake the timepiece to keep it running, since the normal everyday moment on your wrist charges the winding reserve. When the watch is removed, the movement will ‘wind down” in anywhere from 10 to 72 hours, depending on the capacity size of the power reserve. A watch winder is recommended if you do not plan to wear this watch for any duration after the power reserve winds down. A quartz watch is powered by the battery inside and keeps running when removed from the wrist.The watch features an ultra-thin sliver of quartz crystal that is activated by the battery and predictably vibrates at an extremely high frequency rate, which provides accurate timekeeping movement. The battery in a quartz watch has to periodically be replaced every 1.5 to 2 years.