Not 100% satisfied with your purchase?

No worries – simply send your item back to Orlette in its new, unused condition, and we will be happy to provide either a full refund of the purchase price or a store credit toward an exchange.

Please note:
– Orlette will only refund the value of the item that is being returned or exchanged; any shipping fees from the original purchase will not be refunded.
– Return shipping is the responsibility of the buyer.



Request your Return Authorization Number (RA#) by contacting us at (+355) 697278072/ 686088492 or email


Return your unused item, including all materials such as original paperwork and free gifts, via insured, traceable delivery within 15 days of the date it was delivered. The insurance amount must be equal to the price paid for the item.
Please note: Your item must be returned to Orlette within 3 days of the date that your RA# is assigned.


To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in new condition and working properly before wearing it or removing any tags or factory tape.

– If the item is not in new condition or not working properly then it must be repackaged immediately in order to be eligible for a return.
– Once it is used, worn or sized, or the tags/factory tape has been removed, Ashford will not accept the returned item

In short, cannot replace or refund an item when:

○ The item has been used or worn
○ The tags/factory tape has been removed
○ The product has been sized